The Knotdating platform is made available by Hoodlive Internet Private Limited ("our", "us", "we", "Company"), having its registered office at - 715-A, 7th Floor, Magnum Global Park, Sector-58 Gurgaon, 122011, India. We recognise that your privacy is very important and take it seriously. To provide you with access to our platform, we need to collect various data and information from you. This Privacy Policy (“Policy”) details how this data and information is collected, retained, shared, stored, and processed by us. This policy incorporates and includes our Terms of Use. Words and phrases not defined in this policy shall have the same meaning as provided in the Terms of Use.
By using this platform, you agree to the terms and conditions of this Privacy Policy (“Policy”) and any updates to it. If you do not agree with any part of this policy, please stop using our platform immediately.
1. Information we collect
We collect the data you provide only to ensure that we can provide you access to our platform in the best manner possible.
We collect the information that you actively enter into the platform:
Knotdating Profile data: We collect the data you provide us when you create or update your Knotdating Profile. This includes your phone number, and any information provided therein by you. We may require you to share further data at a later steps to confirm the veracity of your information or under any additional features added to the platform.
Feedback and other data: We collect and record: (i) any emails you write to us; (ii) feedback you provide to us on the Platform, including any crash reports and log reports generated by you.
We collect the following data generated while you use the Platform:
Platform usage data:We collect data on your interaction with our platform, i.e., platform access dates and times, features or pages viewed, crashes and other system activity.
Content You Submit: We gather the content you provide to our platform. Your content may comprise text, links or images.
2. Use of collected data
The data we collect from you will be used for the following purposes:
We use the data collected to operate, personalize, maintain and improve our platform. This includes using the data to
- Perform internal operations necessary to provide you and improve our platform, including troubleshooting software bugs and operational problems;
- conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends.
2.2. For fraud detection and preventing misuse, we use the data we collect to detect fraudulent usage of the platform and/or misuse of any of the features of the platform.
2.3. For legal compliance and requirements, we use the data we collect to address claims or disputes relating to the use of our platform, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
3. Consent
By setting up a Knotdating Account, you agree to our processing, storage, usage, and sharing of data provided by you under this Policy. If you do not agree with any of the terms of this policy or the Terms of Use, or wish to revoke any consent you have provided to us, please write to us at hello@knot.dating. However, if you revoke any mandatory permissions, we may have to cease providing you with access to the Platform and services therein.
4. Your rights
It is important to us that you remain in control of your data. Please write to us at hello@knot.dating if you wish to exercise any of your rights provided below:
4.1. Right to rectification
If any personal data provided by you is inaccurate, incomplete, or outdated, you have the right to provide us with accurate, complete, and up-to-date data, and we will rectify such data immediately. We urge you to ensure that you always provide us with accurate information to ensure uninterrupted use of our platform.
4.2. Right to erasure
You have the right to demand that we erase your data, and we will do so without undue delay. We may not be able to provide you with our services or access to the platform once your personal data is deleted.
4.3. Right to confirmation and access
You can seek confirmation from us regarding whether any of your data is being or has been processed. If we are processing such data, you may ask us for a summary of that processed data. You also have the right to ask us for a summary of our processing activities.
4.4. Right to opt-out
You may opt-out of receiving promotional and marketing emails from us by writing to us. You may also opt-out of receiving emails and other messages from us by following the unsubscribe instructions in those messages. Please note that opting out of receiving push notifications may impact your use of the platform. However, even if you opt-out of our promotional and marketing emails, we will still send you transactional messages that may be required during your use of the platform.
5. Changes to the Policy
We may periodically update this Privacy Policy. Whenever we make any changes, we will post the updated Privacy Policy at this link. It is your responsibility to check this page from time to time to be aware of any changes made to this Policy. By continuing to access or use the platform and/or our services after those changes become effective, you agree to be bound by the revised Privacy Policy.
6. Data security
We use appropriate technical and organizational security measures to ensure the protection of your data. The transfer of personal data between your end device and us is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection by the lock symbol in the address line of your browser. If you communicate with us by email, access by third parties cannot be ruled out. However, please remember that no method of transmission over the internet or method of electronic storage is entirely secure and reliable, and we cannot guarantee its absolute security.
7. Communications from us
We may from time to time send you platform-related announcements in your interest whenever necessary. This includes communications via text messages, push notifications on your computer or mobile device, or by posting notices on the platform. We will also share periodic reminders to comply with the Terms of Use and this Policy, including any updates where applicable.